Here, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Return Policy
We accept returns under the following conditions:
- The product must be unopened, unused, and in its original packaging.
- Returns must be requested within 30 days of receiving your order.
- We do not accept returns on opened or used products for health and safety reasons.
- The customer is responsible for return shipping costs unless the return is due to an error on our part.
To initiate a return, please contact our support team with your order details.
Refund Policy
Refunds are issued in the following cases:
- Damaged or Defective Products – If you receive a defective or damaged item, please contact us within a day with photos of the issue. We will either replace the product or issue a refund.
- Incorrect Orders – If you receive the wrong product, we will arrange for a replacement or refund.
- Unsuccessful Delivery – If your package is lost or does not arrive within the expected timeframe, we will investigate the issue and may offer a reshipment or refund.
Refunds are processed within 2-3 business days after we receive and inspect the returned item. The refund will be credited back to your original payment method.
Non-Refundable Items
We do not offer refunds or returns for:
- Opened or used products.
- Orders where the shipping address was incorrect or incomplete.
- Packages seized or delayed due to customs regulations.
How to Request a Return or Refund
To request a return or refund, please email [Your Contact Email] with:
- Your order number
- The reason for your request
- Photos (if applicable)
Our team will review your request and provide further instructions.
Changes to This Policy
We reserve the right to update this Refund & Return Policy at any time. Any changes will be posted on this page with the updated effective date.
For any further questions, please contact our customer service team.